Monday, August 11, 2008

TM to collect RM3bil

Exlusive interview, pasca pentadbiran 100 hari. Working with him is interesting. He uses different approach than the former one. He engages more on people rather than numbers. We'll see if this approach works better.
Monday August 11, 2008

ALARM bells have been sounded in Telekom Malaysia Bhd (TM) of the need to collect nearly RM3bil in debts.

Even if TM can secure a quarter of that amount in the coming six months, it would be additional revenue for this telecoms player that aspires to be the new age communications provider.
Since taking over the helm of TM just over 100 days ago, its group chief executive officer Datuk Zamzamzairani Mohd Isa has done a “stock take’’ and on top of his agenda is the need to address the account receivables which makes up nearly 40% of TM’s revenues.

Also on the agenda is the need to improve operational efficiencies and customer service.
He will need the help of the 23,000 employees in TM. That is why he is engaging with them.
Every month he has several “teh-tarik/breakfast’’ sessions where about 15 employees – rank-and-file and from anywhere in Malaysia – meet him over breakfast. That may be his way of interacting with employees, but it serves as a good platform for him to listen and gain feedback while at the same time instil the need for everyone in TM to be accountable.

TM CEO Datuk Zamzamzairani Mohd Isa speaking to StarBiz on what he sees after three months on the job: There is no real surprise, but we need to improve our operational efficiency and customer service. “We are clearing up the old account receivables and that will free up more cash,’’ Zamzamzairani told StarBiz in an interview last week. He said: “We aim to improve the collection performance to 120 days by the end of 2008, shorten the time to bill, review current payment terms, encourage customers to use auto debit facilities, and improve the weekly focus on collection performance, with targets and heavier weightage on collection deliverables for each individual responsible for collections.’’

Zam, as he is fondly known, says engaging with the customer more, helps. However, he is looking to simplify processes and adopt best practices so that the overall “quality of experience’’ of services to the customer is improved drastically. All these to him form part of his idea of the “new TM.’’ To him the “new TM’’ should not be a pure fixed line operator but a new age telco with next generation networks (NGN). “The new age telco should be an enabler of information transfer and consumers should be able to get better next generation services,’’ Zam said. With no cellular operations and since voice revenues are on a decline, broadband becomes its mainstay and that is why the inking of the RM11.3bil deal to undertake the high-speed broadband (HSBB) infrastructure project with the Government is extremely vital.

It is no denying that TM can survive without the HSBB but it would be tough since it needs to be NGN to move up the value chain. He admitted that HSBB would be TM’s next growth engine as it would allow TM to offer many more types of services and content.

“In future TM will not just deliver data, but specific information based on (customer) need and requirement. The boundary is limitless and it is open for many creative and innovative solutions to be developed. TM as the broker for the information will play an integral role enabling (innovative) transactions,’’ he said.

With HSBB, IPTV with high definition capabilities will be offered by mid next year to the Klang Valley, he said. But the challenge upon TM is how fast it can deploy HSBB and how it can come up with a formula so that not only TM benefits from the HSBB but other industry players are not marginalised with TM being the dominant player in the broadband segment.

Besides that, TM wants to expand its reach into the SME market, to multi-nationals and Malaysian business going overseas. Internally, there is a push to reduce cost and implement the PIP 2.0 initiatives, a job centric work chart for better accountability and transparency of jobs and output.
Since coming onboard he has assembled his core team whom he believes would help him push TM into a new age communications telco and he believes the 23,000 employees are with him for TM to thrust ahead. “There is overwhelming enthusiasm and a positive mood vibrating across the company and we believe there is enough excitement for TM going forward,’’ Zam said.

TM is not a must have stock as it used to be before the de-merger of its cellular services. But TM is still among the top 15 listed companies by market capitalisation on Bursa Malaysia.
It has 4.37 million fixed line users, 1.34 million broadband users and enjoys 66% share of wallet of the enterprise telecoms spending in the country. How can it boost its rankings further? “We have set the tone that TM is a dividend stock for investors and in this kind of subdued economic environment, investors should look at a safe stock with excellent dividend yield,’’ Zam said. TM closed up 4 sen to RM3.46 on Friday.

Tuesday, August 5, 2008

Stuck here...

Assalamualaikum blog,

Yes i am stuck here in the office. Am suppose to have a meeting at 7pm and now its almost 8 o'clock. Where are the people i'm suppose to meet? My first lady boss and VP are in a separate meeting (which thank God i'm not roped in). Why cant we do this tomorrow morning? In fact, the work will only start tomorrow (whatever they want me to do in the meeting-i-dont-know-when-will-start la).

My VP is going abroad tomorrow for 2 weeks. Helping his wife to come back to Malaysia for good after about one year and a half doing her specialist in adolescent thingy. So, he will only be back after two weeks. Saspen je we all yang tinggal ni hehehe
So now, the crucial neverending story presentation needs to be discussed tonight itself. My lady boss and I are trying very hard to close this file but then we realise that this deck is a living animal, keep growing each post comments by the top people. But i dont mind really coz this is really about reshapping the company as my VP always termed it. Its very interesting though. Usually, when it comes to restructuring the company (mind you, restructuring exercise in my company has become operational, we have too often of this hehe). Hey, but this time we are trying to restructure the businesses. I really hope la. Coz all this while most restructuring has been an HR exercises and not really looking at the business perspective. Or perhaps, it meant to turn around the business but turned out to be re-shuffling of people and the knowledge follows the people as well; worst if the people moved out! However, i reckon we are pretty much there, insyaAllah. "Amboi cik nad, sayang nye kat TM tuh", haa dah boleh dengar dah Ummu Hamza mengomel dalam hati tu hehehe.. see i've told you i am enjoying and passionate about my work! ;)

Finally, the boss is here means home is nearer :)

Monday, August 4, 2008



Am now joining blogspot family. hmm mmg tak sangka, blogspot is way too easy and user-friendly to manage. Memula ingat, tak nak la tukar blog. Konon-konon i ni loyal jugak la kan cik shima ;), but then when shima told the intention of moving to blogspot, i just want to give it a try, just to have a feel of it. Tapi alih2 terus posting la pulak. Still have a lot to venture in here. Everything seems as simple as tick and untick, yes and no. Ingat kan nk tunggu shim create blogspot dia dulu as she announced it first kan, but this is really handy that make me cant stop! (dah la ada kerja nk setel kan ni, ish2.. ok ok kejap je tulis, a quick one, promise! :))

hmm sayang sebenarnya nak tinggalkan my former blog at blogdrive tu. well, kira macam first love kan hihi. it witnesses a lot, my phases of life. When did i start writing ek, hmm since start kerja rasanya. Just imagine, i can pick my single name as the url. so kiranya, i was the early blog adopters jugaklah kan coz as i can recall, blogdrives came first followed by blogspot and the rest.

Sedang berkira-kira untuk delete terus the blogdrive or put announcement that i have moved hihi (macam nak pindah kedai je, macam la ada customers yg akan mencari, perasan!) very likely to just let it be there as some of the postings are like important events and happenings of the beloved ones.

Why the new blog? Why do i need no no, not need, why i want a blog still?
1) to record happenings and important dates
2) to share and give 'manfaah' to others insyaAllah
3) to keep in touch and live the network of friends
4) to have a moment for me, myself & I

A monologue is an extended, uninterrupted speech or poem by a single person. The person may be speaking his or her thoughts aloud or directly addressing other persons. (source: wikipedia)

Yes, this is what i want and going to do. MONOLOG-NADRAH is about my monologue..yes, the very mine...